V-Services: Call Center Management,Techology & Support
V-Services creates a variable expense support infra-structure. Allowing our clients
to focus on their core products and services, Virido provides management and support
to attain new and grow existing customers through our V-Services.
V-Services allow our clients to take advantage of our experience and our best case
practices. Virido provides experienced people, proven processes and the latest technology.
Our core competence includes:
Call Center Services – B2B and B2C Inbound and outbound customer
support, sales and lead generation. While using the latest technology, our focus
is on Telecommunications, Financial Services and Hi-Tech industries.
Call Center Management – Many clients prefer to have all of their
solutions under the same roof. Virido provides the staffing and management team
to handle all sales, customer support and back office solutions on our client’s
site.
Call Center Technology – Many clients and call centers have a need
for technology. Due to the constant technology changes and costs many clients do
not have the budget or ability to stay up to date. We have been able to help provide
clients and call centers with technology, data and reporting needs through an ASP
model.
Quality Assurance – Virido provides customized quality assurance
programs for our clients including TPV, call monitoring, surveys, follow up calls
after installations etc…. Virido’s reporting provides customer feedback and scoring
through the process to help companies become more “customer” friendly and efficient.
Strategic Planning and Consulting – Many of our clients prefer
that Virido participates in the entire internal and external process. By doing
so we can help them appropriately size the support needs and head off any chances
for failure based on our experiences.
Data Management – Virido’s ability to capture, store and segment
data allows us to help our clients create better targeted lists, provide efficient
and effective campaigns and better manage sales and marketing budgets.
Multiple Sales and Marketing Channels
- Direct Mail
- Direct Media Response
- Agent Services
- Call Center
Back Office Support – Timely order entry allows for quicker billing
and happy customers. Virido provide flexible and variable cost support on going
and during large sales blitzes.
Fulfillment – Create packaging, warehousing, and bulk mail functions.
Take advantage of the cost advantages of letting those that do this for a living
do it for you.
Team Management – let us help you bring all of the best people
together and manage timelines and process. Virido helps manage and ensure that your
needs are met on time and on budget.
Technology – Virido’s support team is constantly upgrading to the
most recent technology in order to meet the demands of their clients needs.